Refund & Returns Policy

At Renvique, we are committed to providing premium skincare products and excellent
customer service. If you are not completely satisfied with your purchase, please review our
refund and returns policy below.
---
# Return Window
You may request a return within 30 days of receiving your order.
To begin a return, please contact our customer support team before sending any products
back.
Returns sent without prior authorization may not be accepted.
---
# Return Eligibility
To be eligible for a return:
- The product must be unused and unopened.
- The product must be returned in its original packaging.
- Proof of purchase or your order confirmation is required.
- The return request must be submitted within 30 days of delivery.
For hygiene and customer safety reasons, we cannot accept returns of products that have been
opened or used unless they arrived damaged or defective.
---
# Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome of
your refund request.
If approved:
- Your refund will be issued to your original payment method.
- Please allow 5–10 business days for your financial institution to process the refund after it has
been issued.
Original shipping charges are non-refundable unless the return is due to our error or the
product arrived damaged or defective.
---
# Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us
within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the shipping package (if applicable)
Once reviewed, we will arrange an appropriate solution, which may include a replacement or a
refund.
---
# Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned:
- Opened skincare products
- Used skincare products
- Products damaged due to misuse
- Gift cards (if offered)
- Promotional or complimentary items
- Clearance or final sale items (where stated)
---
# Return Shipping
Unless the product is damaged, defective, or incorrect, customers are responsible for return
shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned
items without tracking.
---
# Order Cancellations
Orders may be cancelled before they have been processed for shipment.
Once an order has been shipped, it cannot be cancelled and must follow the return process
outlined above.
---
# Contact Us
If you have any questions regarding returns or refunds, please contact our support team.
renvique.official@gmail.com
We aim to respond to all enquiries within 24–48 business hours.